At AURÉN By HA, your satisfaction is our priority. We want you to feel confident in every purchase you make with us.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

To start a return, please contact us at 0347-9621393.

Once your request is reviewed and approved, we’ll provide instructions on where and how to send your return. Items sent back without first requesting a return will not be accepted.

If your return is accepted, a refund will be processed within 2 working days after we receive and inspect the returned item.

For any return inquiries, you can always contact us at 0347-9621393.

Please inspect your order upon receiving it and contact us immediately if your item is defective, damaged, or incorrect. Our team will review the issue promptly and work to make it right.

Exchanges

The fastest way to ensure you get the item you want is to return the original product, and once your return is accepted, place a new order for the replacement item.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund has been approved or declined.
If approved, you’ll receive your refund within 2 working days through your original payment method.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at 0347-9621393 for assistance.